Quality Assurance & Training Officer
MBC GroupEgypt
Posted February 18, 2026
Full Time
About the Company
MBC Group is the premier media conglomerate in the Middle East & North Africa, offering an extensive portfolio of 17 TV channels across various genres including entertainment, drama, music, and children's programming. With MBC STUDIOS producing high-quality content for cinema, television, and streaming platforms, and Shahid VIP as a leading Arabic streaming service, MBC Group enriches lives through diverse information, interaction, and entertainment. The company's distinctive focus on local production alongside international content positions it as a cultural bridge in the region.
Job Description
We are seeking a Quality Assurance & Training Officer to lead the development and implementation of quality assurance and training initiatives. The successful candidate will have experience in contact center QA/training, proficiency in QA software, and strong analytical and coaching skills.
Requirements
- Bachelor's degree in Business, Communications, or related field
- 3-5 years in contact center QA/Training
- Familiarity with COPC CX Standard (training or implementation experience preferred)
- Proficiency with QA software, speech analytics, CRM/ACD (e.g., Zendesk, Vocalcom), and BI/reporting
- Strong analytical, facilitation, and coaching skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
