Senior Quality Assurance & Training Manager
QUOUnited States
Posted February 27, 2026
118000 - 131000 USD
Full Time
About the Company
Here is a concise, professional, and engaging summary: QUO is a global branding and digital agency that drives transformational strategies and innovative solutions. With a 29-year legacy, we've built a reputation for excellence in brand strategy, identity development, digital platforms, and communications, serving global hospitality, tourism, wellness, healthcare, and UN entities. Our team of progressive thinkers operates from offices in Bangkok, Ho Chi Minh, Singapore, London, and Riyadh, dedicated to making a positive impact through culture-driven branding.
Job Description
The Senior Quality Assurance & Training Manager will own the strategy, execution, and continuous evolution of quality assurance and training programs that enable high-performing customer support teams across OpenPhone employees and BPO partners.
Requirements
- 3 years proven experience designing and leading QA and training programs in a customer support or CX environment
- 2 years experience reflecting strong analytical skills, with experience translating QA, CSAT, and operational data into actionable insights and recommendations
- 1 year experience with QA and LMS platforms (e.g., Zendesk AutoQA or Klaus, WorkRamp, Notion)
Benefits
- Extensive medical coverage
- Monthly lifestyle stipend
- Flexible PTO policy
