Senior Quality Manager
Ubiquity Global Services, Inc.Location not specified
Posted February 19, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
Senior Quality Manager responsible for designing, implementing, and refining the Quality Assurance program, leading a team of Quality Assurance Managers and Analysts, and analyzing quality data to identify performance trends and opportunities for improvement.
Requirements
- Six Sigma Greenbelt Training/COPC Training/ Project Management
- Experience in managing a team across different geographies
- Experience in leading process improvement projects with positive results
- Strong communication and presentation skills
- Excellent writing and reporting skills