Senior Quality Manager
Ubiquity Global Services, Inc.Antipolo, Rizal, Philippines
Posted March 27, 2026
Full Time
About the Company
Ubiquity Global Services, Inc., headquartered in New York City with global delivery locations, is a leading CX provider for financial services, healthcare, and e-commerce. The company offers comprehensive solutions including business process outsourcing, customer relationship management, contact center services, compliance management, identity verification, fraud detection, business process automation, transcription, and Medicare & Medicaid managed healthcare solutions. Distinctively, Ubiquity focuses on delivering multilingual, end-to-end services that enhance client and customer experiences across diverse industries.
Job Description
The Senior Quality Manager will design, implement, and refine the end-to-end Quality Assurance program, lead a team, and drive continuous improvement and collaboration.
Requirements
- Relevant experience in managing Quality Processes, Business Transformation, and/or Project Management
- Experience in managing a team across different geographies
- Six Sigma Greenbelt Training/COPC Training/ Project Management is a plus
- Experience in leading process improvement projects with positive results
- Strong communication and presentation skills
- Excellent writing and reporting skills
- Great analytical, critical thinking and problem-solving abilities
- Strong adaptability and capacity to work in fast-paced environments
- Ability to engage optimally to Sr. Leadership and people from all levels of the organization
- In depth understanding of organization data flow and its use in management decision-making
Benefits
- Comprehensive benefits package
