Data Analyst, Engagement & Retention

We are hiring a Data Retention Analyst to support the Engagement & Retention team by delivering end-to-end retention analytics across the subscriber lifecycle.

Requirements

• Analyze subscriber behavior, churn risks, renewal patterns, and lifecycle performance.
• Identify behavioral signals, conversion levers, and customer journey pain points.
• Measure the effectiveness of retention campaigns and A/B tests; quantify initiative impact and recommend optimizations.
• Maintain accurate, timely reporting for business reviews and leadership updates.
• Assist in building annual and quarterly retention plans; contribute to forecasting models and help monitor performance against plan.

Benefits

• Bonus Program
• Pension and Retirement Plans
• Medical, Dental and Vision Coverage
• Paid Time Off
• Paid Parental Leave
• Support for Community Involvement