
Job description
MCI is a tech-enabled business services company seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Parkersburg Memorial Bridge facility offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience.
Key Responsibilities: Be the face and smile of toll collection operations at the Parkersburg Memorial Bridge facility offices. Assist customers with setting up new accounts and addressing inquiries or concerns. Process payments using toll operations back-office systems. Handle in-person customer issues related to toll activities, complaints, and account management.
Ideal candidates for this position are highly motivated, energetic, and dedicated. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.
Company

Tech, Software & IT Services • Corporate Services
MCI is a global leader in tech-enabled business services, specializing in contact center outsourcing and BPO solutions. With a focus on digital transformation and efficiency, MCI offers scalable, agile services including customer experience management, IT services, and software development. Our award-winning Customer Service Representatives deliver exceptional engagement, while our cloud-based technology ensures seamless interactions across all channels.
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