Inbound Toll Collections Agent (Entry-Level)

Role Overview

MCI is seeking friendly and dependable Customer Service Representatives to support both inbound calls and walk-up customer inquiries at our Bay City, Michigan toll booth offices. In this role, you’ll assist customers with account setup, payment processing, and general questions or concerns, ensuring a smooth and positive experience.

What You Will Do

Key Responsibilities: Serve as the welcoming face of toll operations at the Bay City facility, assist customers with setting up new accounts and addressing inquiries or concerns, process payments using toll operations back-office systems, handle in-person customer issues related to toll activities, complaints, and account management, support incoming customer service calls and resolve issues professionally, collaborate with team members to enhance the overall customer experience, perform end-of-day shift balancing and deposit reporting, maintain consistent attendance and adhere to scheduled shifts.

Why It Might Be a Fit

Ideal candidates for this position are highly motivated, energetic, and dedicated. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply.

Requirements

• Must be 18 years of age or older
• High school diploma or equivalent
• Proficient in computer-based data entry
• Fluent in English (spoken and written)
• Strong organizational, verbal, and written communication skills
• Availability to work shifts, including weekends
• Experience handling cash using computerized systems
• Ability to troubleshoot and follow up on customer issues
• Skilled in conflict resolution, problem-solving, and negotiation
• Customer-focused, empathetic, and patient
• Able to multitask, stay focused, and manage time independently
• Team-oriented with a strong commitment to service excellence
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code