Billing Analyst

This position will work in a collaborative team environment, managing a high volume of billing with accuracy and efficiency, while providing proactive support to the Atlanta and Charlotte Building Services and their customers.

Requirements

• Review service work order documentation and provide billing information to account managers for approval.
• Review, bill, and submit project invoices for assigned account managers, ensuring accuracy and completeness.
• Communicate with account managers and customers to gather any information necessary to complete the billing process.
• Submit and send invoices to customers following customer-specific billing requirements.
• Collaborate with customers, account managers, technicians, and other departments to solve billing-related issues, utilizing critical thinking and problem-solving skills.
• Provide timely updates on billed invoices that are over 30 days past due.
• Lead monthly meetings with account managers to review, update, and follow up on aging invoices.
• Become a subject matter expert on specialized customer billing requirements, including customer-specific billing portals.
• Collaborate with account management teams to meet customer requests for billing documentation, ensuring thoroughness and attention to detail.
• Perform data management using reporting tools to proactively identify, address, and resolve billing discrepancies.
• Actively contribute to simplifying and enhancing the customer experience through critical thinking and process improvement.
• Use Salesforce to research customer details, update work order information, and ensure billing records are accurate and up to date.
• Review, edit, and send customer proposals and service maintenance contracts, ensuring completeness and alignment with billing requirements.
• Help maintain a shared mailbox to update existing customer and site information requests.
• Perform other BSD Support Team duties as needed.