Bilingual (French/English), Patient Service Specialist / Spécialiste des services aux patients bilingue (français/anglais)

The Patient Services Specialist is an integral part of the Patient Services team, responsible for providing administrative & patient counseling support to physician offices primarily to assist with the completion of paperwork and follow up on the submissions pertaining to obtaining drug reimbursement through private and provincial drug plans, relating to the patient support programs offered by McKesson Specialty. The role involves interactions with patients, insurance companies, pharmacies, physicians and other health care professionals (HCPs) to explore and obtain coverage for the prescribed medication as well as management of the patient cases.

Requirements

• High school diploma or equivalent required.
• A minimum of 1 year of related experience in a healthcare, clinical, or administrative setting.
• Excellent verbal and written skills in English and French.
• Previous experience with Patient Support Programs (PSPs) is highly preferred.
• Strong customer service, communication, problem solving skills required.
• Proficient in Microsoft Office applications (Word/Excel).

Benefits

• Competitive compensation package
• Annual bonus
• Long-term incentive opportunities
• Health benefits
• Retirement plan
• Paid time off