GUEST SERVICE REPRESENTATIVE
MCRKilleen, Texas, United States
Posted March 13, 2023
Full Time
About the Company
MCR is the 3rd-largest hotel owner-operator in the United States, with a portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities.
Job Description
The Guest Service Representative serves as the first point of contact for guests and manages all aspects of their accommodation.
Requirements
- Front desk experience preferred, but will train the right fit
- Experience with the brand a strong plus
- Highly motivated and self-directed
- Exceptional customer service skills required
- Must possess strong computer skills
- Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
- Excellent English communication skills both written and verbal
- A can-do attitude and a hands-on approach
- A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel