Mitarbeiter Servicedesk / Operations

As a Servicedesk Operations Employee, you will handle customer complaints, solve problems, and support the Engineering team in ensuring the operation of customer infrastructure and implementing new solutions.

Requirements

• Completed apprenticeship with EFZ as ICT professional, ICT user support, ICT helpdesk employee, ICT technician, computer scientist, or comparable training
• Good communication skills and joy in direct customer contact
• Outstanding service and customer orientation
• Excellent German language skills; other languages are an asset
• Solution-oriented behavior and high quality awareness
• Independent, precise, responsible, and speedy work
• Fundamental knowledge in the application and operation of Microsoft Windows, Office, iOS, and MacOS, as well as experience in supporting these platforms
• Category B driving license (mandatory)

Benefits

• An inspiring work environment that fosters creativity and innovation
• Guided onboarding into your area of responsibility
• The opportunity to work and learn at the forefront of cloud technology
• A team that lives technology and a culture that supports your development
• Team events to promote exchange
• Continuous development in the form of further education
• Career advancement opportunities
• Strong customer relationships characterized by trust and respectful partnership
• Competitive remuneration and flexible working hours
• 30 days of holiday
• 40 hour workweek
• Mobile phone allowance
• Personal work equipment of your choice