Servicedesk Mitarbeiter
MDigital AGBasel-Landschaft, Switzerland
Posted April 11, 2026
Full Time
About the Company
MDigital AG empowers Swiss SMEs by delivering a flexible, affordable IT-as-a-Service (ITaaS) model that eliminates the need to hire specialised IT staff. The company offers a comprehensive portfolio that spans network and communication infrastructure, cloud platforms such as Microsoft Azure and AWS, workplace solutions including Office 365, and specialized services for hospitality, logistics, and public administration. Its distinctive value lies in combining hands‑on technical expertise with strategic consulting, digital transformation, and robust security solutions to help businesses scale efficiently. MDigital’s culture prioritises agility, customer‑centric innovation, and a collaborative partnership approach, making it an attractive employer for professionals eager to shape the future of SME technology in Switzerland.
Job Description
As a Service Desk Employee, you will handle customer issues, solve problems, and assist the Engineering Team in ensuring the operation of customer infrastructure. You will also help implement new cloud technologies, network, and communication services.
Requirements
- Completed apprenticeship with EFZ as ICT Specialist, ICT User Supporter, ICT Help Desk Employee, ICT Technician, or Computer Scientist, or comparable education
- Good communication skills and pleasure in direct customer contact
- Well-developed service and customer orientation
- Excellent German language skills; proficiency in other languages is an asset
- Solution-oriented thinking and high quality awareness
- Independent, accurate, responsible, and efficient work habits
- Profound knowledge of Microsoft Windows, Office, iOS, and macOS applications and experience in supporting these platforms
- Valid driver's license (Category B, mandatory)
Benefits
- An inspiring work environment that fosters creativity and innovation
- Assisted induction into your responsibilities
- The opportunity to work at the forefront of cloud technology and learn
- A team that lives technology and a culture that supports your development
- Team events to foster exchange
- Continuous development through training
- Opportunities for advancement
- A strong customer relationship built on trust and respectful partnership
- Competitive compensation and flexible working hours
- 30 days of vacation
- 40-hour workweek
- Mobile phone allowance
- Personal work equipment according to preference
