Manager, Customer Success

MealSuite is seeking a Manager, Customer Success to lead a team of Customer Success Managers and drive customer success through process improvements, data-driven decisions, and cross-functional collaboration.

Requirements

• 2-3 years of experience in Customer Success, Account Management, or similar roles, especially within a SaaS environment
• 2-3 years of experience establishing strategic goals with customers and measuring progress and outcomes
• 2-3 years of experience in a people management or team-leader capacity, leading customer-facing professionals in a SaaS or service-driven environment
• Experience with Customer Success Platforms such as PlanHat, ChurnZero, Gainsight, or equivalent
• Intimate familiarity with Customer Success Frameworks, methodologies, and best practices
• A strong sense of urgency and drive to succeed with the ability to adapt quickly to changing priorities
• Outstanding communication skills and a deeply analytical mindset with a knack for keeping cool under pressure and finding solutions for any situation

Benefits

• Unlimited paid time off
• Retirement savings support with 100% RRSP/401(k) matching up to 3%
• Health benefits including day one medical, dental, and vision options, life & disability insurance, & paid maternity and parental leave
• Hybrid flexibility
• Work-life balance
• Participation in our equity program
• Opportunities for career development and advancement