Head of Product Support
Mechanical OrchardCanada
Posted March 5, 2026
Full Time
About the Company
Mechanical Orchard is an AI‑native technology firm that specializes in de‑risking and modernizing legacy and mainframe systems for large enterprises. Leveraging a blend of AI, DevSecOps, and agile engineering practices, the company transforms critical business applications into cloud‑native, continuously deliverable solutions. Its focus on end‑to‑end modernization—from workload migration to disaster recovery—enables clients to maintain operational continuity while accelerating innovation. Based in San Francisco, Mechanical Orchard differentiates itself through a rigorous, data‑driven approach that guarantees reliable, secure, and scalable outcomes for mission‑critical workloads.
Job Description
Mechanical Orchard is hiring a Head of Product Support to build, scale, and lead a world-class Product Support organization. The role is responsible for defining the support vision, building systems and teams, and partnering with cross-functional teams to ensure customers experience Mechanical Orchard as reliable, responsive, and deeply technical.
Requirements
- 7+ years in Support, Technical Support, Developer Support, or Customer Experience roles, 3+ years leading teams
- Experience building or scaling support functions in modern tech environments (SaaS, cloud, AI, developer tooling)
- Strong technical fluency (APIs, debugging, cloud platforms, logs/metrics, dev workflows)
- Proven ability to operate cross-functionally and influence product direction
- Experience with modern support tooling and AI-enabled workflows
Benefits
- Remote work
