Senior Client Success Specialist

MEDFAR Clinical Solutions is seeking a Senior Client Success Specialist to support large enterprise accounts following the deployment of MYLE. The successful candidate will be responsible for ensuring operational health, optimizing adoption, and ensuring seamless adoption across the entire organization. The role involves building long-term relationships, leading business reviews, and proactively monitoring product usage data.

Requirements

• 5-7 years of relevant experience in Enterprise account management, post-sales Client Success, or health technology deployment.
• Bachelor's degree in Business Administration, Communications, Marketing, Engineering, Project Management, or a healthcare-related field.
• Strong expertise in MYLE (major asset) or a comparable EMR system, with a solid understanding of clinical workflows.
• Knowledge of the Quebec healthcare ecosystem (RAMQ, DSQ, CRDS, MSSS, GMF, GMF-U).
• Data-driven mindset with experience using BI tools (Tableau, PowerBI) or integrated reporting tools to translate adoption metrics into actionable account plans.
• Proven ability to influence multidisciplinary teams without direct authority and lead change management initiatives (Prosci certification is an asset).
• Strong executive-level communication skills and full professional proficiency in both French and English (spoken and written).

Benefits

• Remote work and flexibility
• RRSP contribution
• Comprehensive health insurance from day one
• Paid time off: 3 weeks + 1 additional week between Christmas and New Year
• Annual training allowance ($1,500) to support your professional development
• Onboarding program to help you get familiar with our environment and the digital healthcare field
• All IT equipment is provided, with additional gear if needed
• Internal growth opportunities (promotions, internal mobility)
• Support from a wellness and social committee, with initiatives to foster team cohesion, mental health, and employee well-being