IT Service Desk Analyst
MedHealthMelbourne, Victoria, Australia
Posted February 17, 2026
Full Time
About the Company
MedHealth are a purpose-built collection of industry leading health, medical and employment brands.
Job Description
MedHealth are a purpose-built collection of industry leading health, medical and employment brands. At the core of the role is fantastic service, and a drive, desire and passion to create amazing outcomes for our customers. The Service Desk Support Team is the first touchpoint for all Technology related calls and tickets.
Requirements
- 1 year of experience working on a technical service desk or similar support environment
- Experience with Freshworks or similar ticketing system
- High level of experience in Office 365 applications support
- Experience with Windows Server for items such as Active Directory, Print Services etc
- Sound understanding of ITIL practices
- Experience using Pure Cloud or similar phone systems
- Able to work in high growth businesses, with high volumes of data & information and ever-changing needs
- Exceptional attention-to-detail
- Great interpersonal and Communication skills
Benefits
- Employee discounts for health insurance, gyms, pools and travel club
- Novated leasing and salary sacrificing
- Paid parental leave
- Purchased Leave (up to 4 weeks)
- Employee Assistance Program
