IT Service Management Analyst

MedHealth are a purpose-built collection of industry leading health, medical and employment brands. We support whole populations to better outcomes, yet never lose sight of the individual we are working with to build a better life through work and health. The IT Service Management Analyst supports and maintains the processes and procedures that enable effective IT service delivery across MedHealth.

Requirements

• Minimum 2 year’s experience in the administration, configuration and upgrade of an ITSM platform
• Automation and Power Platform Skills, with expertise in Power automate and Power Apps
• Strong JavaScript and CSS for UI customisation
• Ability to translate business processes into workflow automation logic
• Skills in process mapping, optimisation and documentation
• Experience building system integrations using REST APIs, webhooks and custom connectors
• Ability to handle data transformation, mapping, authentication and error handling
• Understanding of integration patterns and secure credential management
• Testing experience during all system and end user testing, including issue analysis and solution design

Benefits

• hybrid working arrangements
• Employee discounts for health insurance, gyms, pools and travel club
• Novated leasing and salary sacrificing
• Paid parental leave
• Purchased Leave (up to 4 weeks)
• Employee Assistance Program