Support Analyst
Media.MonksBrazil
Posted March 10, 2026
Full Time
About the Company
Monks is a global, digital-first, data-driven company that combines marketing and technology services to redefine how brands interact with the world.
Job Description
We are seeking a proactive, self-directed Support Analyst to join our team. The ideal candidate will have 3-5 years of experience in technical support, application support, or customer-facing technical roles and be able to analyze application logs, debug issues, and communicate complex technical topics to stakeholders.
Requirements
- Technical Proficiency
- Experience with ticketing systems
- Strong SQL skills
- Familiarity with API testing tools and scripting languages
- Excellent written and verbal communication skills
- Experience in B2B environments (plus)
Benefits
- Equal-opportunity employer
- Respectful and empowering work environment
- Opportunity to work with a global, digital-first, data-driven company
