IT Systemadministrator - Service Desk (m/w/d)

We are a regional IT service provider from Cologne, with a diverse team of around 60 employees. We work with high standards to help small and medium-sized customers with their IT challenges and resolve their technical problems.

Requirements

• First point of contact for customers via telephone, email or ticket system
• Processing and solving service requests and incidents
• Error analysis and initiation of corresponding measures
• Documentation and maintenance of ticket system
• Participation in team work to shape and optimize processes and automations
• Regular professional further training and certification
• Specialist knowledge in operating systems and user programs
• Administration of products such as local AD, Exchange Online and Entra ID
• Problem-solving, service-oriented and analytical working and thinking style
• High level of communication skills in German

Benefits

• JobRad or JobTicket
• Team events & Movement
• Lived sustainability
• Health & Enjoyment
• Modern equipment
• Finding peace
• Thinking about tomorrow
• Recreation