Director, Client Experience

Mediavine is a fast-growing advertising management company seeking a Director, Client Experience to lead its support team and develop a high-performing culture of accountability, empathy, and continuous improvement.

Requirements

• 8+ years of experience in client experience, customer support, or customer success roles
• 3+ years of experience leading and scaling high-performing teams
• Proven track record of improving client satisfaction, retention, and operational performance at scale
• Strong leadership and coaching experience, with the ability to develop managers and future leaders

Benefits

• 401k Matching
• Retirement Plan
• Visa Sponsorship
• Generous Parental Leave
• Tuition Reimbursement
• Relocation Assistance