Member Support Specialist

We empower our members to live a life without limits by offering best-in-class service for medical alert devices. As a Member Support Specialist, you will work directly with our members and their loved ones, guiding them through product activations, troubleshooting, billing, and more.

Requirements

• 2+ years previous member service call center or member-facing experience desired
• Associate or bachelor’s degree (preferred); high school diploma required
• Computer proficient with the ability to multi-task
• Professional, enthusiastic and kind with a passion for serving
• Effective active listening skills with ability to probe to ensure appropriate resolution
• Strong communication, organization and time-management skills

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)