Director of Customer Success
MediSpendRemote
Posted March 23, 2026
130000 - 160000 USD
Full Time
About the Company
MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment.
Job Description
We are seeking a Director of Customer Success to drive customer retention, satisfaction, and expansion across Medispend’s Commercial Compliance portfolio. This role oversees the post-sale customer lifecycle, customer health governance, and churn reduction, while partnering with cross-functional teams.
Requirements
- 7–10+ years of experience in Customer Success, Account Management, or Operations leadership within SaaS
- 5+ years of people leadership experience, including managing managers or senior individual contributors
- Experience working with enterprise pharmaceutical, biotech, or medical device companies
- Strong knowledge of life sciences commercial compliance (e.g., HCP engagement governance, transparency reporting programs) strongly preferred
- Bachelor’s degree required; advanced degree a plus
Benefits
- Merit-based compensation – Competitive base salary plus bonus
- Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave
- 401k+ Match
- Comprehensive health, dental, and vision insurance
- Paid Parental Leave
- Health and wellness perks including life & disability insurance, healthcare funding options like FSAs (Flexible Spending Accounts) and HSAs (Health Savings Account), Dependent Care, an EAP (Employee Assistance Program) program, discounts, Learning and Development
