Manager of Customer Success
MedScoutUnited States
Posted January 30, 2026
Full Time
About the Company
MedScout is a revenue acceleration platform for MedTech commercial teams.
Job Description
MedScout is hiring a Manager of Customer Success to lead a team of 7 CSMs and drive customer value realization across our book of business. We're looking for individuals with strong alignment with our core values and experience in Customer Success, Account Management, or a similar customer-facing role.
Requirements
- Experience in Customer Success, Account Management, or a similar customer-facing role
- Vertical SaaS experience
- Track record of driving customer value, not just managing accounts
- Strong coaching instincts
- Comfort with forecasting, health scoring, and using data to drive decisions
- Experience building or improving CS processes and playbooks
Benefits
- Competitive salary
- $500 home office setup budget
- Fully covered healthcare
- Great vision, dental, and 401k package
- Generous budget for learning and development
- Location & Travel: Remote first culture, quarterly on-sites, and travel budget for customer and sales meetings
