Customer Service - Utility Experience
Mekdam Technical ServicesLocation not specified
Posted January 6, 2026
Full Time
About the Company
Mekdam Technical Services, founded in the late 1990s, has become Qatar’s leading provider of manpower outsourcing, operations, and maintenance solutions. The company delivers comprehensive human‑resources and technical services that adapt to the evolving demands of its clients across eight sectors, from oil and gas to information technology. By combining industry‑specific expertise with a flexible, client‑centric approach, Mekdam consistently meets the high standards required in Qatar’s fast‑growing markets. Its reputation as a reliable partner is reflected in long‑standing relationships with a diverse portfolio of national and international firms.
Job Description
Customer Service Representative with 2+ years experience in utility background required. Must have experience with customer service software and CRM platforms.
Requirements
- Answering customer calls, emails, web, fax, post, social media and other contact
- Handling Switchboard calls
- Handling Outbound calls as needed
- Work on a 24/7 shift pattern
- Experience in Delivery of Customer Service
- Customer Services or Service Desk experience
- PC and Keyboard
- Telephony
- Experience with customer service software and CRM platforms