IT Service Desk Operator
Mekdam Technical ServicesDoha, Qatar
Posted January 6, 2026
Full Time
About the Company
Mekdam Technical Services, founded in the late 1990s, has become Qatar’s leading provider of manpower outsourcing, operations, and maintenance solutions. The company delivers comprehensive human‑resources and technical services that adapt to the evolving demands of its clients across eight sectors, from oil and gas to information technology. By combining industry‑specific expertise with a flexible, client‑centric approach, Mekdam consistently meets the high standards required in Qatar’s fast‑growing markets. Its reputation as a reliable partner is reflected in long‑standing relationships with a diverse portfolio of national and international firms.
Job Description
The Service Desk Operator provides telephone and email support for clients and users on technical matters, resolving or escalating reporting incidents in a timely manner.
Requirements
- 2-3 years of experience providing first level IT support remotely over the phone and remote tools in a service desk environment.
- Hands-on experience with Microsoft Operating Systems and the Office suite.
- Mandatory expertise in Microsoft Active Directory, Exchange, Azure, and O365 administration.
- Experience with ITSM tools, preferably HP/Microfocus Service Manager, is an asset.
- Proficiency in Microsoft Active Directory, Exchange, and O365.
- Industry certifications such as MCITP, MCTS, Microsoft 365, Microsoft Azure Fundamentals, CCNA, and CCNP, supported by practical hands-on experience.