Discover a path with no limits at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and be part of our extensive global family.
Requirements
- Customer service: Receive guests, offer them a warm welcome and provide them with information about the hotel's services and the area.
- Check-in and check-out: Collaborate in the entry and exit registration of guests, ensuring that the processes are fast and accurate.
- Reservation management: Help with the management, modification, or cancellation of reservations, keeping the information up to date.
- Telephone service: Answer phone calls, redirect them, and take messages for guests or staff.
- Correspondence and parcel management: Receive, distribute, and manage correspondence and parcels for both guests and the hotel.
- Administrative support: Perform administrative tasks such as updating records and preparing occupancy reports.
- Complaints and requests management: Attend and resolve guest requests and complaints, referring when necessary.
- Coordination with other departments: Maintain constant communication with other departments to ensure a satisfactory experience for guests.
- Informing the guest of the hotel's services and attending to any request.
- Up-selling according to the established program by the company.
- Attempting to retain the client through the tools provided by the company.
Benefits
- My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
- My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.