Front Office Agent - Meliá Sitges

Discover a path with no limits at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and be part of our extensive global family.

Requirements

• Customer service: Receive guests, offer them a warm welcome and provide them with information about the hotel's services and the area.
• Check-in and check-out: Collaborate in the entry and exit registration of guests, ensuring that the processes are fast and accurate.
• Reservation management: Help with the management, modification, or cancellation of reservations, keeping the information up to date.
• Telephone service: Answer phone calls, redirect them, and take messages for guests or staff.
• Correspondence and parcel management: Receive, distribute, and manage correspondence and parcels for both guests and the hotel.
• Administrative support: Perform administrative tasks such as updating records and preparing occupancy reports.
• Complaints and requests management: Attend and resolve guest requests and complaints, referring when necessary.
• Coordination with other departments: Maintain constant communication with other departments to ensure a satisfactory experience for guests.
• Informing the guest of the hotel's services and attending to any request.
• Up-selling according to the established program by the company.
• Attempting to retain the client through the tools provided by the company.

Benefits

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide range of products and services, promoting an active and healthy lifestyle.