Technical Support Engineer

Join our team as a Technical Support Engineer in Rotterdam. We're looking for a problem-solver with a passion for customer success who can work in a hybrid environment, assisting customers through support tickets and keeping up with the latest features and technologies.

Requirements

• Investigate and troubleshoot reported issues with platform and application development/deployment issues
• Use cloud monitoring tools to analyze application and infrastructure logs
• Manage stakeholders and communicate issues to the R&D team, Product Manager, and Customer Success Manager
• Work with minimal supervision and make independent decisions with discretion
• Effectively manage time and prioritize daily tasks based on severity and business impact
• Set and maintain customer expectations by adhering to Service Level Agreements

Benefits

• Hybrid work environment
• Opportunity to work with a dynamic team