Customer Support Specialist - Weekend

Customer Support Specialist - Weekend role involves answering user questions, handling account requests, teaching customers how to use the product, and identifying systemic flaws that lead to user problems.

Requirements

• 2+ years of experience in a Customer Experience / Customer Support role
• Consistently exercise empathy
• Exude competence
• Always seek to answer the question behind the question
• Understand how to translate complex terminology into clear, human user communication
• Enjoy thinking about how to automate as much of your job as possible
• Keep a clean, ordered inbox
• Stay calm and collected while working on ten things at once
• Feel confident talking with startup folks in person, over chat, or on the phone
• Use creativity while working within difficult constraints
• Show kindness in the face of unpleasantness

Benefits

• Base salary
• Equity (stock options)
• Benefits