Customer Support Specialist - EMEA

Mercury is hiring a Customer Support Specialist for EMEA to provide strong coverage for clients across the working week. The ideal candidate will have 3+ years of experience in Customer Experience / Customer Support, experience with Zendesk, and consistently exercise empathy. The role involves answering user questions, handling user account requests, teaching customers how to use the product, and identifying systemic flaws that lead to user problems. The total rewards package includes base salary, equity, and benefits.

Requirements

• 3+ years of experience in a Customer Experience / Customer Support role
• Experience with Zendesk
• Exuding competence
• Always seeking to answer the question behind the question
• Understanding how to translate convoluted banking or engineering terminology into clear, human user communication

Benefits

• Base salary
• Equity (stock options/RSUs)
• Benefits