Customer Success Manager

We are looking for a highly technical, proactive, and strategic Key Account Success Manager to join our high-performing Customer Success team. This role is based in Asia and will be responsible for managing our top-tier merchants across the region.

Requirements

• Minimum 5 years in a Customer Success, Account Management, or similar role, ideally in fintech, payments, SaaS, or B2B tech.
• Proven track record managing high-value or enterprise accounts across the Asian region.
• Strong commercial mindset with experience negotiating contracts and optimising merchant outcomes.
• Excellent communication and stakeholder management skills.
• Technically confident with a solid understanding of APIs, payment systems, onboarding flows, and dashboards.
• Hands-on experience using HubSpot.
• Strong understanding of blockchain technology, crypto payments, wallets, and compliance frameworks.
• Strategic mindset with a hands-on approach to problem-solving.
• Able to work autonomously and thrive in a high-performance, fast-paced environment.
• Willingness to travel within Asia and beyond as needed.
• Fluency in English and Mandarin is required.

Benefits

• Competitive market rate salary and performance-based incentives.
• 22 days annual leave with an additional 6 company days, plus bank holidays.
• Comprehensive health insurance plans.
• Extensive benefits program.
• Flexible work schedule and remote work options.
• Modern offices and co-working spaces across 6 countries.
• Working equipment.
• Professional development and training opportunities.
• Opportunity to shape the initiatives you’re working on.
• Diverse and friendly team.
• We are open-minded to new ideas.