Customer Success Manager

Acquire Asia Pacific Philippines Inc. (Acquire BPO) is seeking a Customer Success Manager to work on RingCentral's account. The role involves maintaining and growing monthly recurring revenue, developing strong customer relationships, and ensuring customer satisfaction. The ideal candidate has 1+ years of direct customer success experience and a strong analytical and problem-solving skills.

Requirements

• 1+ yrs. direct and verifiable enterprise-level customer success experience
• At least 2 years related experience in a Customer Service, Technical Support position and at least 1 year experience in Sales catering to B2B accounts
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
• Inspired by personal, team, and company achievement with a commitment to excellence
• Possess that rare blend of technical skills and sales acumen wrapped in a strong customer-centric frame of mind
• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop the quick, accurate situational awareness
• Enterprise-ready, solution-oriented way of thinking to understand and solve complex customer issues
• Experience and comfort interacting with and influencing C-level executives
• Ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
• Knowledgeable in advanced network troubleshooting and terms including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred

Benefits

• Work Onsite / Flexible work arrangement (Hybrid Setup)
• Comprehensive HMO package (medical and dental)
• Paid time off and paid sick leave
• Performance Incentive (Commissions)
• Employee Assistance and Wellness Programs