Customer Success Manager, SBG

We are seeking a Customer Success Manager to maintain and grow monthly recurring revenue for RingCentral's most valued customers, develop strong customer relationships, and ensure customer satisfaction. The ideal candidate will have 1+ year direct and verifiable enterprise-level customer success experience, strong analytical, problem-solving, and dot-connecting skills, and the ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes.

Requirements

• 1+ yrs. direct and verifiable enterprise-level customer success experience
• At least 2 years related experience in a Customer Service, Technical Support position and at least 1 year experience in Sales catering to B2B accounts
• Proven track record of success with a verifiable history of exceeding sales and customer satisfaction goals
• Inspired by personal, team, and company achievement with a commitment to excellence
• Possess that rare blend of technical skills and sales acumen wrapped in a strong customer-centric frame of mind
• Strong analytical, problem-solving, and dot-connecting skills with the ability to develop the quick, accurate situational awareness
• Enterprise-ready, solution-oriented way of thinking to understand and solve complex customer issues
• Experience and comfort interacting with and influencing C-level executives
• Ability to lead, handle or influence both internal RingCentral resources as well as customer resources to achieve successful outcomes
• Knowledgeable in advanced network troubleshooting and terms including LAN/WAN, Routers, Firewalls, Switches, PBX deployment, TCP/IP (IPv4) preferred

Benefits

• Flexible work arrangement (Hybrid Setup)
• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs