Front Desk Supervisor

The Front Desk Supervisor is responsible for leading the Front Desk Team and ensuring Front Desk operations run smoothly and customer experience standards are met. The role involves communicating the vision of the Front Desk Department, guiding and motivating the efforts of the team, and supporting the development of direct reports.

Requirements

• High School Diploma or equivalent
• Minimum two years previous climbing experience
• Minimum of one year leadership experience in a customer service setting
• Previous experience with Rock Gym Pro
• Ability to seek and accept, as well as give, critical feedback in a professional manner
• Ability to work independently and creatively problem solve without direct supervision

Benefits

• Competitive benefits package, including employer-subsidized medical, dental, and vision insurance
• Retirement plan with employer-match
• Employee Assistance Program
• Robust Paid Time Off package
• Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discounts
• Professional leadership + life coaching among other professional development opportunities