Customer Success Manager
MetaComplianceCopenhagen, Capital Region of Denmark, Denmark
Posted March 27, 2026
Full Time
About the Company
MetaCompliance leverages 18 years of cyber‑security and compliance expertise to deliver an integrated platform that centralises human‑risk management. The solution combines risk scoring, policy automation, phishing simulations, incident reporting and role‑specific e‑learning to help organisations strengthen cyber‑security, data protection and regulatory compliance. By applying behavioural science to training, MetaCompliance turns awareness into measurable behaviour change, enabling teams to track progress and reduce staff‑related threats. Trusted by global enterprises, the company’s focus on continuous innovation and user‑centric design sets it apart in the cyber‑security training market.
Job Description
We are hiring a Customer Success Manager to work with our customers across the Nordics and beyond, ensuring they are successfully using our products, achieving their desired return on investment, and are highly satisfied with our service.
Requirements
- At least 2 years of experience in a customer-facing, business-to-business, commercial role, ideally within SaaS, technology, or cyber security industries.
- Proven ability to manage and build relationships with customers while driving retention and upsell opportunities.
- Strong communication and interpersonal skills, with a focus on customer satisfaction and solving business challenges.
- Experience with forecasting, customer success metrics, and identifying opportunities for growth within existing accounts.
- Excellent problem-solving skills and the ability to handle complex customer queries and resolve issues effectively.
- Strong organisational skills, with the ability to manage multiple customers and priorities simultaneously.
- Proficiency in CRM tools and other customer management systems.
- Fluent English & Danish
- Preferred: Swedish, Norwegian, German, French, Italian & Spanish
Benefits
- Competitive base salary
- Performance-related pay of up to 25% (OTE) of base salary
- Career development opportunities
- Vibrant local offices in Copenhagen, supported by an international presence across Derry, Porto, Leipzig, Marseille, Sweden and Norway
