Customer Relations Specialist (Contact Centre, Spanish)

Metergy Solutions Inc. is hiring a Customer Relations Specialist to enhance customer experience through timely and professional assistance in a fast-paced environment. The role involves responding to telephone service requests, processing forms and applications, and resolving customer billing complaints. Previous call centre experience and Spanish communication skills are required.

Requirements

• previous call centre experience
• inbound call centre environment
• direct customer interaction in a service-oriented environment
• high school diploma or equivalent
• Spanish communication skills
• clear and effective communication skills
• ability to remain calm and professional in stressful situations
• ability to manage conflict

Benefits

• fully company covered health and dental benefits
• company funded Health Spending Account
• Deferred Profit Sharing Plan (DPSP) and RRSP Matching
• paid personal and sick days
• vacation days
• summer hours
• company sponsored social events