Service Desk Analyst - Permanent
Methods Business and Digital TechnologyLondon, England, United Kingdom
Posted February 2, 2026
Full Time
About the Company
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that applies skills in transformation, delivery, and collaboration to create end-to-end business and technical solutions.
Job Description
Methods Business and Digital Technology Limited is seeking a Service Desk Analyst - Permanent in London, England. The role involves processing and coordinating responses to incident alerts, monitoring resolution activity, and keeping clients apprised of progress towards service restoration.
Requirements
- Proven track record of performing a Service Desk Analyst role
- Proven knowledge and understanding of how Service Desk align with ITIL processes
- First line support experience
- Experience in Incident Management
- ITIL Foundation 4 Certificate, AZ900 Certified, MS900 Certified
- Previous experience working on High ticket and call volume desk – 1st line support
Benefits
- Autonomy to develop and grow your skills and experience
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
