24*7 Service Desk Analyst

24*7 Service Desk Analyst role based in Hartlepool, UK. Provide IT service support, manage customer mailboxes, and resolve incidents and service requests. Flexible shift working.

Requirements

• 1st line experience in providing IT service for users
• Knowledge of Microsoft office suite
• Flexibility in approach
• Self motivated
• Ability to make decisions and take ownership
• Strong communication skills
• Excellent attention to detail
• Ability to follow instructions

Benefits

• Private Medical Cover funded by NEC
• 25 days paid holiday with the option to buy/sell
• 4 x basic salary life assurance cover funded by NEC
• Group Pension Plan with employer contributions up to 8.5%
• Flexible benefits to suit individual needs
• Employee assistance programme
• Free access to LinkedIn Learning