IT Service Desk Analyst

IT Service Desk Analyst job at Pinsent Masons, a 12 month fixed term contract, on site in Birmingham, UK. The role involves serving as the first point of contact for technical IT queries, handling requests via phone system and web portal, and providing excellent customer service to approximately 4000 people globally.

Requirements

• Exceptional phone base communication skills
• Experience providing exceptional customer service
• Flexibility to work all potential shifts and pick up work from colleagues where needed
• Ability to deal with multiple calls/tickets/lines of communication at one time
• Accuracy and quickness to a high level of detail under pressure
• Previous experience in a fast-paced IT Service Desk role