Service Desk Analyst
CadentCoventry, England, United Kingdom
Posted April 10, 2026
Full Time
About the Company
Cadent is part of the future of UK energy and has a clear roadmap to drive its performance to the forefront of the industry.
Job Description
Be the first line of support. Solve problems. Keep people connected We are looking for x3 Service Desk Analysts tp join us as and help deliver seamless IT support across Cadent.
Requirements
- Experience in a Service Desk or technical support environment
- Strong communication and interpersonal skills
- Knowledge of Windows OS (10/11), Active Directory, Exchange, and Office 365
- Familiarity with ITSM tools (e.g. ServiceNow) and remote desktop applications
- Ability to troubleshoot across laptops, desktops, mobile devices, and common applications
- Organised, curious, and motivated to learn new technologies
Benefits
- Annual bonus
- Pension Scheme double matched up to a total of 18% of salary
- 25 days holiday, plus statutory days, and an option to buy more
- An extra day off each year to celebrate life's special moments
- Career development with funded learning options
- Flexible working and strong ED&I commitments
- Generous family policies and flexible benefits
- Retail discounts, gym access, and more
