SERVICE DESK ANALYST
WiproBudapest, Hungary
Posted April 6, 2026
Full Time
About the Company
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company that specializes in delivering innovative solutions for digital transformation. With a comprehensive portfolio of capabilities including consulting, design, engineering, and operations, Wipro helps clients achieve their strategic objectives and build future-ready businesses. The company's global presence across 65 countries and its commitment to sustainability make it a distinctive player in the industry.
Job Description
The Service Desk Analyst will provide 1st line technical support, answer support queries via phone, email, chat, and web, and maintain a high degree of customer service for all support queries.
Requirements
- IT Service Desk experience 1-5yrs
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS-Office etc.)
- Understanding of Windows operating system
- Assisting with configuring/troubleshooting of Software and Hardware
- Experience working with ServiceNow to log, track, close tickets
- Experience in resolving IT issues via phone/email/chat
- Excellent telephone etiquettes and customer service
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player, open to work in shifts
- Willingness to work in 16x5 support environment – Voice Support
- Excellent time management skills and ability to work under pressure
Benefits
- Comprehensive health and wellness program
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement