Service Desk Analyst
WiproGdańsk, Pomeranian Voivodeship, Poland
Posted April 9, 2026
Full Time
About the Company
Wipro is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Job Description
We are seeking a Service Desk Analyst to provide first and second-level IT support for multiple customers. The ideal candidate will have experience in a service desk or technical support role and strong troubleshooting skills in Windows, macOS, and Linux environments. Responsibilities include diagnosing, troubleshooting, and resolving hardware, software, and network issues, as well as maintaining accurate documentation of issues and resolutions.
Requirements
- Experience in a service desk or technical support role
- Strong troubleshooting skills in Windows, macOS, and Linux environments
- Knowledge of networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Experience with Active Directory, Office 365, and remote desktop tools
- Familiarity with ITIL framework and ITSM tools (e.g., ServiceNow, Jira, Remedy)
- Excellent verbal and written communication skills
- Strong customer service orientation and problem-solving mindset
Benefits
- Flexible benefits package
- Premium medical services
- Life & Disability Insurance
- Voluntary Pension Fund
- Social Fund benefits
- Integration and cultural events
- Reward and recognition programs
- Employee Referral bonuses