After Sales Specialist NL (m/f/d)

Join Our Growing After-Sales Team! Resolve technical issues on equipment bought through the METRO / makro online marketplaces across Europe, guide customers through remote troubleshooting or dispatch a technician, and verify warranty coverage. Work in a hybrid setup and enjoy a dynamic, scale-up atmosphere backed by the global METRO / makro Group.

Requirements

• Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service
• Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps
• Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed
• Verify warranty coverage, prepare clear cost estimates for out-of-warranty repairs and negotiate fair solutions
• Act as the main contact for external service partners: track open jobs, remove blockers, keep everyone informed
• Document every action in Freshdesk with the accuracy needed for carrier claims and legal follow-up
• Work in a hybrid setup: part remote, part on-site (warehouse or local office depending on location), with hands-on access to the equipment you support

Benefits

• Generous Paid Time Off
• 401k Matching
• Tuition Reimbursement
• Relocation Assistance