Customer Insights Officer

Be #InGoodHands with Metrobank! We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual.

Requirements

• Collaborate with business and service teams to define customer feedback and needs
• Develop customer feedback and experience measurement plan
• Process and analyze customer feedback and voice data
• Provide actionable customer insights by synthesizing various data sources
• Act as primary contact for third party partners
• Design and implement customer insighting and feedback activities
• Develop and deliver regular reports of customer experience measures
• Lead ideations activities such as workshops and immersions