Fraud Investigation Officer
MetrobankMakati, Philippines
Posted January 15, 2026
Full Time
About the Company
Metrobank is the Philippines' leading universal bank, offering a wide range of financial services through an extensive network of 870 branches and 1,900 ATMs. Committed to customer delight, teamwork, and integrity, Metrobank fosters a professional environment where hard work is rewarded with competitive compensation and long-term career growth opportunities.
Job Description
Be #InGoodHands with Metrobank! We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. With Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.
Requirements
- Investigates fraud incidents to determine root causes and points of failure as well as to establish the validity of fraud related customer claims.
- Resolves fraud-related disputes within the prescribed turn-around-time and in compliance with the set policies and procedures or rules set by regulatory bodies.
- Collaborates with internal and external parties to provide an effective resolution of customer complaints.
- Provides critical judgment when conducting investigation.
- Recommends and implements process improvement to improve fraud detection, prevention and recovery.
- Establishes good relationship with various Business Units, external anti-fraud working groups for sharing Industry information in managing and preventing fraud.
- Prepares and submits accurate and timely reports.