Customer Support Specialist

We're currently hiring a Customer Support Specialist to join our team in Riverview, FL. This is a hybrid position with approximately 3 days per week in the office, offering the opportunity to play a key role in delivering an exceptional B2B customer experience.

Requirements

• Process customer orders, quotes, shipping requests, returns, and escalations.
• Work closely with Sales, Warehouse, Purchasing, and Product teams to support order accuracy and timely delivery.
• Monitor open orders and proactively update stakeholders.
• Assist customers with account setup and product/service inquiries.
• Ensure high levels of satisfaction and productivity in a fast-paced, team-oriented environment.

Benefits

• Medical, dental, and vision insurance
• Company-paid life and disability insurance
• 401(k) with company match
• Tuition reimbursement
• Generous paid time off (vacation, sick, holidays, personal days)