Customer Support Specialist

Suddath is seeking a highly motivated and customer-focused Customer Support Specialist to join their dynamic team. The ideal candidate thrives in a high volume, fast-paced, metric-driven environment and is passionate about resolving customer inquiries efficiently and professionally.

Requirements

• Handle a high volume of inbound and outbound customer interactions across multiple channels (phone, email, chat).
• Resolve customer inquiries with professionalism, empathy and efficiency, ensuring first-contact resolution whenever possible.
• Maintain accurate records of customer interactions and transactions using CRM systems.
• Meet or exceed performance metrics including call quality, response time, handle time and customer satisfaction.
• Collaborate with team members and leadership to identify process improvements and enhance the customer experience.

Benefits

• A competitive wage with a comprehensive benefits package
• Weekly pay for hourly-paid employees. Biweekly pay for salaried employees.
• Paid Time Off (PTO) and paid company holidays
• A tuition reimbursement plan