Customer Support Specialist

Customer Support Specialist role at Suddath, a 100+ year old company with a reputation for excellence, seeking a highly motivated and customer-focused individual to deliver exceptional service to customers through inbound and outbound calls, emails, and chat interactions.

Requirements

• Handle a high volume of inbound and outbound customer interactions
• Resolve customer inquiries with professionalism, empathy, and efficiency
• Maintain accurate records of customer interactions and transactions using CRM systems
• Meet or exceed performance metrics including call quality, response time, handle time, and customer satisfaction
• Collaborate with team members and leadership to identify process improvements and enhance the customer experience

Benefits

• Competitive wage with comprehensive benefits package
• 401(k) plan with company matching
• Paid Time Off (PTO) and paid company holidays
• Tuition reimbursement plan