Director, Partner Success

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion. The role involves driving measurable value and retention for partners, translating partner objectives into actionable initiatives, and building durable executive-level trust.

Requirements

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role
• Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Ability to communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences
• High responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Ability to build trusted relationships at multiple levels of a partner organization

Benefits

• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans