Director, Partner Success

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance. The Director will focus on driving measurable value and retention for our most important portfolio partners.

Requirements

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Ability to communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences
• High responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Ability to navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner

Benefits

• Healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans