Director, Partner Success

Metropolis is seeking a Director, Partner Success to own a portfolio of strategic partners and serve as their trusted advocate and operational champion across product, data, operations, and finance.

Requirements

• 5+ years of relevant experience in a client success, account management, or strategic customer-facing role with a track record of retaining and growing complex accounts
• Strong financial acumen, including comfort owning P&L performance, interpreting financial reports, managing budgets, and discussing performance with partner executives
• Ability to communicate clearly, concisely, and professionally in writing and in person with cross-functional internal teams and external audiences
• Ability to maintain high responsiveness to set the standard for timeliness and follow-through on all partner and colleague commitments
• Ability to take complete ownership of projects, action items, and commitments to drive them to completion independently
• Ability to build trusted relationships at multiple levels of a partner organization from local operations through to executive leadership
• Ability to navigate and influence internal product, data, operations, and finance teams to deliver results on behalf of the partner
• Ability to utilize strong data storytelling skills to translate operational and financial metrics into clear, persuasive value narratives for weekly updates, MBRs, and QBRs
• Ability to remain composed under pressure to defuse partner escalations and make sound decisions with imperfect information

Benefits

• Healthcare benefits
• 401(k) plan
• Short-term and long-term disability coverage
• Basic life insurance
• Lucrative stock option plan
• Bonus plans